What we do

Our current activities include:

  • Encouraging more people to use bus services and maintaining the existing routes, improving the levels of services and campaigning for better support for buses from Stevenage and Hertfordshire councils
  • Helping people deal with complaints in a timely and effective manner – and getting compensation where appropriate
  • Campaigning for improved waiting facilities
  • Lobbying for timetables to be available on buses and displayed at all bus stops
  • Calling for better integration between bus services and interchangeable tickets – so you can use the same ticket on different company’s buses
  • Calling for the introduction of real-time passenger information displays at bus stops

Support our activities by joining BUGS. Download our membership form here.

What can you do to help buses get a higher profile?

Bus fares

Do you think that bus fares are too high? A return ticket from Chells to Stevenage town centre costs £2.90 (distance: about 3 miles). Compare that to train fares: a weekend return from Stevenage to London (with a discount card) now costs £6 .85 (distance: about 35 miles). Are bus fares ever likely to come down in price? Well, yes – if you live in Plymouth that is. Bus operator First Devon and Cornwall has reduced the prices of its Plymouth and Plus Day, Week and Month tickets and extended their PLUS zone to include Tavistock and Horrabridge. Read more (link to First Devon and Cornwall).